Refund Policy
Refund Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We will also pay for the return shipping if the return is due to our error (e.g. you received an incorrect or defective item).
Custom items are not returnable. Always measure your dog and compare to the size chart before ordering. If you have any questions about sizing, ask us.
You should receive your refund within four weeks of giving the package to the return shipper, but in many cases you may receive it sooner. This time period includes the shipping time for us to receive the return from the shipper (5-10 business days), the time it takes for us to process the return once we receive it (3-5 business days), and the time it takes for your bank to process the refund request (5-10 business days). Shipping charges are non-refundable.
If you need to return an item, please contact us with your order number and details of the item you are returning. We will respond as soon as possible with return instructions.